Return and Refund Policy

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Last updated: 22/07/2025

Thank you for shopping at Just Send It Designs. If you're not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully before making a return or exchange request.

We reserve the right to update or modify this policy at any time without prior notice.

For the purposes of this policy:

• “Products” refers to all physical and digital products sold at justsenditdesigns.co.uk.
   
• “Customer” refers to the end user who has made a purchase through our website or a verified distributor.
   
• “Company,” “We,” “Us,” or “Our” refers to Just Send It Designs.
   
• “Order” means a completed purchase request for one or more of our Products.
   
• “Website” refers to Just Send It Designs at justsenditdesigns.co.uk.
   
• “You” refers to the individual or business placing the order.
   

We accept returns of physical products within 30 days of the original purchase date, provided the item:

• Is in good condition, unless it is faulty;
   
• Has not been intentionally damaged or misused;
   
• Is not excluded under the exceptions listed below.
   

If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange — unless the item is faulty.

If your item becomes faulty within 12 months of the purchase date, we will offer a replacement. To be eligible, the item must:

• Be used only for its intended purpose;
   
• Show no signs of intentional damage or misuse.
   

Please notify us of your intention to return or exchange an item by emailing:

📧 support@justsenditdesigns.co.uk

We'll get back to you promptly with return instructions.

Once approved, you'll be asked to return the item.
Important Notes:

• You are responsible for the cost and risk of returning the item.
   
• We strongly recommend using a tracked and insured delivery service.
   
• We are not responsible for lost or damaged returns during transit.
   
• Please email us to receive the return address.
   

Once we receive your item, we will inspect it and notify you of the outcome. If approved:

• Refunds will be issued to your original method of payment.
   
• Exchanges will be shipped within 24 hours of approval.
   

All sales of digital products are final. Digital items are non-returnable and non-refundable unless they are defective or delivered incorrectly.

You can reach us anytime for help with returns, exchanges, or order issues:

📧 support@justsenditdesigns.co.uk