Refund policy

Returns & Refund Policy

Last updated: 14 August 2026

At Just Send It Designs Limited, we want you to be happy with your order. If something isn't right, please get in touch and we'll do our best to get it sorted.

30-Day Returns

We offer a 30-day return period for eligible products. This means you have 30 days from receiving your order to request a return.

To be eligible for a change-of-mind return, your item should be returned in its original condition and, where applicable, with its original packaging.

Please contact us before sending a return so we can provide the appropriate return instructions.

Change of Mind

If you've changed your mind about an eligible product, contact us within 30 days of receiving your order.

Unless otherwise agreed, the customer is responsible for the cost of returning change-of-mind items.

For UK consumers, this policy is in addition to your statutory cancellation rights for distance purchases. Where applicable, UK customers have the right to cancel an online purchase within 14 days of receiving the goods without giving a reason.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, not as described, or we've sent you the wrong product, contact us as soon as possible with your order details and, where helpful, photographs of the issue.

We'll assess the problem and arrange an appropriate solution, which may include a replacement, repair or refund.

Where the problem is our responsibility, we won't expect you to pay the reasonable cost of returning the affected item.

Nothing in this policy affects your statutory rights. Goods sold to consumers must be as described, of satisfactory quality and fit for purpose.

Custom & Personalised Products

Products that have been made to your specification or personalised specifically for you cannot normally be returned simply because you've changed your mind.

This does not affect your rights if the item is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Installed or Modified Parts

Please check product fitment and compatibility before installation.

We may reduce a change-of-mind refund where an item has been handled beyond what would reasonably be necessary to inspect it and its value has consequently been reduced.

This does not affect your rights where a product is faulty or not as described. UK guidance permits a retailer to account for diminished value caused by handling beyond what would normally be allowed when inspecting goods.

Refunds

Once we've received and inspected an approved return, we'll let you know the outcome.

Approved refunds will be made to the original payment method.

Where UK statutory cancellation rights apply, refunds will be made within the legally required timeframe. This is generally within 14 days of receiving the returned goods, and the standard outbound delivery cost must also be refunded where applicable. Any additional cost for an upgraded delivery service does not normally have to be refunded.

Please remember that your bank or payment provider may take additional time to process the refund.

International Returns

We accept eligible returns from international customers in accordance with this policy.

Customers are normally responsible for international return postage for change-of-mind returns.

Please contact us before returning an international order so we can provide return instructions and help avoid unnecessary customs issues.

Local consumer rights may also apply depending on the country or region in which you live. Nothing in this policy is intended to remove rights that cannot legally be excluded.