Shipping policy

Shipping Policy

Last updated: 14 August 2026

At Just Send It Designs Limited, we ship MX-5/Miata parts and accessories from the United Kingdom to customers in the UK and around the world.

Order Processing

We aim to prepare and dispatch orders as quickly as possible.

Some of our products are manufactured, printed or prepared in-house, so processing times may vary depending on the product and current order volume.

Where a product has a specific lead time, this will be stated on the product page where applicable.

Once your order has been dispatched, you will receive a shipping confirmation using the contact details provided with your order.

UK Shipping

UK delivery options and applicable charges are displayed at checkout.

Free UK shipping is available on qualifying orders over £10.

Delivery estimates shown at checkout are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, adverse weather and periods of unusually high demand.

International Shipping

We love seeing our products on MX-5s and Miatas around the world.

International shipping is available to supported destinations, with available services and shipping charges calculated or displayed at checkout.

International delivery times vary depending on the destination, shipping service and customs processing.

Customs, Import Taxes & Duties

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless your checkout or shipping service specifically states that these charges have been prepaid, any applicable import charges are the responsibility of the recipient.

Customs requirements vary between countries, so we recommend checking your local rules before ordering.

International e-commerce can involve country-specific tax, customs and consumer requirements, so these can vary depending on where the customer is located.

Tracking

Where tracking is included with your selected shipping service, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch notification.

Delayed Orders

Occasionally a carrier or customs authority may take longer than expected to deliver an order.

If your parcel appears to be significantly delayed, please contact us with your order number and we'll help investigate.

Please bear in mind that international parcels can experience additional delays while passing through customs.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us.

We'll investigate the shipment with the relevant delivery provider and work with you to resolve the issue.

Please don't worry if tracking hasn't updated for a short period — this does not necessarily mean the parcel has been lost.

Incorrect or Incomplete Addresses

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We'll do our best to correct the address before dispatch, but we cannot guarantee changes once an order has entered the shipping process.

Where an order is returned to us because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be sent again.

Orders Returned to Sender

If an order is returned to us by the carrier, please contact us so we can determine what happened and arrange the appropriate next step.

Additional shipping charges may apply where a parcel is returned because delivery was refused, an incorrect address was supplied, or applicable customs/import charges were not paid.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

Where possible, include photographs of the packaging and damaged product. This helps us investigate the issue with the carrier and get things sorted for you more quickly.

Delivery Times

Any delivery timeframe displayed on our website or provided by a shipping carrier is an estimate unless we specifically agree otherwise.

Nothing in this policy affects your statutory consumer rights. For UK distance sales, goods must generally be delivered within 30 days unless a different delivery period has been agreed.